08-01-2023 12:16 PM
Before I start, this is not a streaming issue but there is no option for battery issue.
I have every option set to get the most battery life with the exception of the sensitivity which is medium. If I set it to low it does not detect anything.
The only alerts I'm set up to receive are for packages. This means I get about two events per week. People keep talking about getting 30 events per day, I'm talking about 2 per WEEK!
I never check the camera because I know there's nobody at the door so there's no reason to check it.
I am not using this as a security camera, I'm only using this as a doorbell, so nothing gets steamed, nothing gets uploaded, I'm not recording anything at all.
I have 1 zone set up to avoid everything but right in front of my door.
It's set to ignore cars, animals, and all that.
Wired is not an option as there is nothing to hook up to.
I'm about to return it and get the ring camera but before I do, any advice?
08-06-2023 01:47 PM
Hi SethD2005,
Thanks for posting in our Community. I’m sorry to hear that you’re having issues with your Nest doorbell. Let’s check it out.
To completely isolate the battery issue, let´s factory reset the device. Follow the steps below:
Let me know how it goes.
Best,
Lance
08-09-2023 02:34 PM
Hello SethD2005,
I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?
Regards,
Lance
08-09-2023 02:51 PM
Sorry, I was visiting family for a few days. I only just did this today so it's too early to tell if it did anything.
08-09-2023 03:01 PM
Hey SethD2005,
No worries. Just let me know how it goes. In the meantime, I’ll keep this thread open for you.
Reach out if you have any questions.
Best regards,
Lance
08-13-2023 04:49 PM
Hello SethD2005,
Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
Best,
Lance
08-13-2023 04:59 PM
So, it's down to 75% and it's been 4 days. Not sure why it drains so fast. Definitely won't last the 2.5 months is supposed to.
I also noticed that the green light seems to be on almost all the time. There have only been 2 times that I saw it was off. There seemed to be no reason for it.
08-13-2023 05:05 PM
Hi SethD2005,
Gotcha. Just to confirm, were you able to finish the steps above to factory reset the device? This will isolate the battery issue.
Keep me posted.
Regards,
Lance
08-13-2023 05:09 PM
Yes, I did the factory reset, as explained above.
08-13-2023 05:14 PM
Hey SethD2005,
Thanks for the confirmation. Since the steps didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Best,
Lance
08-13-2023 05:38 PM
I filled out the form, but it's just the same info from here.
08-13-2023 05:49 PM
Hey SethD2005,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Cheers,
Lance
08-23-2023 11:03 AM
Today the battery officially died, this includes the 1 week power saving mode.
I also have not heard from your team.
08-23-2023 12:30 PM
Hi SethD2005,
I really apologize for the delayed response. I’ve sent a follow-up to the team working on your case. Thanks for your patience; the team will provide you with an update as soon as more information is available.
Best,
Lance
08-30-2023 01:13 PM
Hey SethD2005,
Your request for a replacement has been processed, and the details have been sent to your email address. Please check your inbox for further instructions. Feel free to continue the discussion there if you have any further questions.
Cheers,
Lance
09-28-2023 05:54 PM
Yesterday the battery died on the new one. It's an improvement, but still less than 1 month.
09-30-2023 04:01 PM
Hi SethD2005,
Oh no, I’m sorry to hear that you’re still having issues with the replacement doorbell.
Have you had any chance to reset the new device to factory settings? If you haven’t done so already, the steps are listed above. If yes, check out this guide on how to save battery for Nest cameras and doorbells.
Let me know if that helps.
Best,
Lance
10-01-2023 09:03 AM
I didn't reset the new one because it's new, I didn't think I would need to. I'll try it though.
The link you provided doesn't help because it's all the same battery saving information that I've already been through.
10-01-2023 04:50 PM
Hey SethD2005,
Thanks for the additional information and confirming you’re already following the tips on how to save battery life for your device.
Let me know if the issue persists after resetting the replacement Nest doorbell by updating this thread.
Regards,
Lance
10-07-2023 03:49 PM
Been almost a week, 0 events and only looked at the video feed once to check the battery just now. I'm at 68%. It's not going to last.
At this point I'm seriously debating asking you guys to switch it out with a wired one and having an electrician run wires for power. It's just expensive to run those wires so I'm on the fence about it.
10-07-2023 06:26 PM
Hello SethD2005,
I appreciate you keeping us in the loop. While we can’t replace the device with a different model, the Nest Doorbell (battery) can be set up with a wired installation in two ways.
If you still need help installing the Nest Doorbell (battery) with wired options, you may contact a Nest Pro to help you with the device. In the US, you can contact our installation partner, OnTech. For all other countries, you can book an appointment with a Nest Pro. You can check out this handy guide for information on Google Nest professional installation services.
Keep me posted.
Best,
Lance