Doorbell (battery) not re setting

[jjklmnop]

I have the Nest Doorbell (battery) and the factory reset steps are not working for me. When I use the sim tool to press the reset button only a white light comes on after 5 seconds. I continue to hold for the full 10+ seconds and the yellow light never comes on. I do get a green solid light and the ring light is solid white also, but no reset. I have tried this multiple times with the device plugged in and not plugged in and I always get the same result, green light only after about 5 seconds

[Derickf]

Hi @jjklmnop,

Thank you for posting in the community. I’m sorry to hear that your Nest Doorbell (battery) is not factory resetting despite multiple attempts and is showing green and white lights instead of the expected yellow light. I'm happy to assist.

To gather the necessary information, please answer the following questions:

• Have you tried using a different tool, such as a paperclip or a thumbtack, to press the reset button?
• Could you try pressing the button for 20 seconds?
• Did you hear any sound during the factory reset?

I'll be waiting for your reply.

Best regards,

Derick.

[jjklmnop]

Hey mate I sure did try all of those suggestions. Paper clip, 1mm drill bit and sim tool all held down for up to a minute in multiple attempts to reset. No sounds at all just the white light and then it turns green and ring light comes on. No yellow light and no audio cues that I can hear.

[Derickf]

Hey there!

Thanks for your reply. I’m sorry to hear that you have already tried the methods to factory reset your device and that it isn't providing the expected yellow light or audio during the process.

The team would like to know more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please do not hesitate to contact us if you have any further questions.

Regards,

Derick.