Doorbell camera is not giving me notifications when somebody comes on the nest hub

[Jayden3910]

I need help I already set up my doorbell and nest hub but when somebody rings the bell I’m only getting notifications on my phone not on the nest hub. What should I do?  It won’t let me add this doorbell to the nest app it keeps saying to add on Google home. 

[Aki]

Hi Jayden,

Unfortunately, I believe that the new products created in the past year or two have stopped supporting the Nest application and have only supported the Google Home application. I have the same issue with my Nest Outdoor Wireless Camera (Battery).  I'm hoping that Google will improve and add support to the Google Home application with the same great functionality that the legacy Nest application had, but until then I think we're going to have to wait and see.

As for notifications on your Nest Hub, have you tried making sure that all of your Google Home devices are on the same WiFi network (using the same SSID) and within the same home assignment?

Also, just recently my hub wouldn't load the feed to my wireless camera, but it loaded my doorbell. I fixed this by restarting my modem and my wireless router. Not sure why, but it seemed to work afterwards.

Hope this helps.

[SteveT1]

Hi folks,

I appreciate the help @Aki. Just checking in to see if the troubleshooting steps shared helped. You can check this article on how to Get doorbell visitor announcements on a speaker or display for detailed steps. If you have other questions and concerns, feel free to let me know.

Best,
Steve

[SteveT1]

Hi folks,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve