Doorbell camera lens broken

[ManuelG]

Hi,

it has been very windy on the northeast this past weeks and my doorbell camera must have fallen off as I woke up one morning and found it on the floor. The video doesn’t show anyone tampering with it at all. The lens cracked and I can only see a third of the picture, is there anything that can be done to fix this issue? I hope this would be part of the warranty. 

Thanks 

[Jhursh1]

they have a 1yr warranty on all products i am told

[janthadeus]

Hi ManuelG,
 

Oh no! Let’s check the options for you — could you fill out this form and let me know once you’re done?
 

Looking forward to your response.
 

Thanks,

JT

[EmersonB]

Hey everyone,

@ManuelG, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

@Jhursh1, we wanted to know if you also need to fill out the form.

I appreciate the help, JT.

Regards,
Emerson

[janthadeus]

Hello ManuelG,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for chiming in, Emerson.

Best,

JT