Doorbell camera..

[TripleA04]

Setting up doorbell camera is working but telling me it's connected with previous owner when I dont understand why because its New.  How do I go about factory resetting it? Bc everything Ive done or tried isnt working. PLEASE HELP ME ASAP 

[Jenelyn_O]

Hi TripleA04,

Thanks for reaching out. I'm sorry for the confusion. To confirm, what type of Nest Camera Doorbell do you have? If the doorbell is still linked to the previous owner’s account, you can follow the camera deactivation steps. 

Here’s how:

1. Unplug the camera(s).
2. Wait at least 48 hours.
3. Before beginning the pairing process, change the Wi-Fi network SSID. This will disconnect any devices that are currently connected to the Wi-Fi network.
4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.

Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID. You can also visit the article Change camera and doorbell Wi-Fi settings to get the steps on how to complete the pairing process.

Let me know how it goes.

Best,

Jenelyn