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Doorbell died, can I access clips?

Respen85
Community Member

At some point this morning, my Nest Doorbell turned into a brick. However, there was a break-in across the street from me prior to the doorbell dying. I was able to view the clip and didn't have a chance to save it down before my wife talked with Google support and they confirmed it has died and are sending a new one.

I've attempted plugging it into my computer via USB and it tells me the device has malfunctioned so I can't directly access anything. I did save the clip, but in the process of talking to the rep from Google she disconnected it from the Nest app and factory reset it multiple times. 

Am I/my neighbor's out of luck?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.