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Doorbell error help! Wireless

bmtsbrandon
Community Member

Keep getting this error message, help! I tried resetting multiple  times 

we need a worming doorbell!! Live video unavailable. The camera may be unreachable
or saving battery.

21 REPLIES 21

aatienza
Community Specialist
Community Specialist

Hey bmtsbrandon,

 

Oh no! Let's get your doorbell all sorted out. A few questions: when did it start happening? What's the status light of your camera? Are you getting any notifications? Also, have you tried any troubleshooting steps to fix this?

 

Thanks,

Archie

I have tried everting, resetting, factory reset, deleting from app and reinstalling. Still not working!!! We rely on this 

aatienza
Community Specialist
Community Specialist

Hey bmtsbrandon,

 

Thanks for trying those steps. Is this happening when you first set up your camera? If not, did you make any changes to your Wi-Fi network? Also, what's the status light of your camera? Keep us posted.

 

Thanks,

Archie

H Archie, no changes to wifi. If someone is at the door and rings it I get notified. Just won't show any live video at all 

aatienza
Community Specialist
Community Specialist

Hey bmtsbrandon,

 

Got it. To isolate this — are there other family members who can access the camera? Do they get the same issue? If none, try to use a different phone to see if it happens the same. To check the battery state, following steps below:

 

  1. Open the Google Home app.
  2. Verify that the Google Account shown is the one linked to the camera. To switch accounts, you can tap the drop-down arrow . Then, choose the correct account.
  3. Select the camera from the list of devices.
  4. Tap Settings Settings.
  5. Under Device features, tap Battery.

Let me know how it goes by replying to this thread.
 

Thanks,

Archie

Just doubled checked and same issue and verified the account! 

No one else can access the camera.

I checked the batter and 79 percent left and also verified the correct user account
So so frustrating and upsetting 

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

We're glad to hear that no one else has access to your account. I totally understand that not having access to live video can be frustrating. Do you happen to have a Nest Aware subscription by chance? 

 

Best regards,

Brad

bmtsbrandon
Community Member

I don't believe so.

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

Nest Doorbell (battery)’s built-in rechargeable battery provides a convenient, wire-free installation. To optimize battery life, it offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention. If you are interested in 24/7 continuous video history, consider one of our wired Nest cameras or Nest Doorbell (wired).

 

Best regards,

Brad

bmtsbrandon
Community Member

That doesn't answer my question at all!!

I don't have any video showing. Help!!

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

I stated at the bottom that 24/7 video history will not work unless you have it wired. If it is running off the battery, you will not have this feature. 

 

Best regards,

Brad

bmtsbrandon
Community Member

I am not looking for history tho! I had live video. Now I don't, fix this. It's defected! It worked 3 weeks. 

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

Live video is not a feature on the Nest Doorbell (battery) or the Nest Cam (battery). Not unless it is wired in, or with a Nest Aware subscription. You are welcome to leave your feedback in the app.

 

Best regards,

Brad

bmtsbrandon
Community Member

I just double checked I do have the nest aware.  Once again I need answers!!

I get the message Live video unavailable. The camera may be unreachable or saving battery.

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

I just wanted to thank you for your patience, and I am sorry to hear that you're experiencing troubles with charging your device! I know that keeping your Nest Camera or Doorbell charged is very important, and I would love to help you out.

 

When it comes to keeping your Nest Doorbell (battery) or Nest Cam (battery) up and running, here are some articles and troubleshooting guides for the Best Charging Practices:

  • This is a great article on general charging times for your devices.
  • This helpful article tells you how to save the battery with your doorbell or camera.
  • And this last article, will go over charging expectations when you may live in a cooler/colder environment which will address charging temperatures, etc.

I hope those articles help shed some light on charging and maintaining battery levels of your Nest Doorbell or Camera!

 

Best regards,

Brad

bmtsbrandon
Community Member

I have tried all of this, nothing works. This is defected!!! Help 

Brad
Community Specialist
Community Specialist

@bmtsbrandon

 

If you believe this is a defect, please fill out this support form

 

Best regards,

Brad

bmtsbrandon
Community Member

Just filled it out!

aatienza
Community Specialist
Community Specialist

Hey bmtsbrandon,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Brad.

 

Thanks,

Archie