Hi everyone,
Thanks for posting in the community!
I'm so sorry to hear that your Nest Cameras and Nest Doorbells go offline. Don't worry; I'm here to help! Just to get started, I'd like to confirm some details with you. Can you please help me answer the next questions?
- What's the exact model of your Nest Cameras or Nest Doorbells?
- What's the color of the LED light you can see on the device?
- Are you able to see the live video or video recordings?
- Are you getting any error messages?
- How far is the camera from the router?
- Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
- What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
In the meantime, if you have any further questions, please don’t hesitate to reply to this post. I'll be happy to assist you further!
Best regards,
Nery.
