Doorbell mount broke

[JDoug]

Hi I have a 1st generation nest doorbell wired and my mounting plate or bracket the small tab that holds the doorbell on has broken. Can you help please??

[gmelanymelissa]

Hi JDoug,

Thanks for reaching out to the community. I understand that the mounting plate that holds your Nest Hello has broken. No worries, help is here!

To better assist you with accurate information, I'd like to ask a few questions:

• When did the issue occur?
• Was the doorbell purchased new or used?
• Would you mind sharing a picture of your mounting plate or bracket for the doorbell?

Keep me posted.

Best regards,

Melany