02-23-2023 09:23 AM
Recently got nest aware, since upgrading, my doorbell doesn’t record. I’ve tried resetting it, deleting app, deleting WiFi. But nothing is working. Does anyone have any ideas?
02-23-2023 04:30 PM
Is your doorbell in the same Google Nest "home/structure" as your Nest Aware subscription? If you have a newer doorbell and go to it in the Google Home app and go to Settings | Video |Video history, what does it say? If you have an older doorbell and go to it in the Google Nest app and go to Settings | Nest Aware, what does it say?
02-24-2023 04:38 AM
Hi thanks for reply. I have noticed that when I try to add doorbell, it’s on a different email to what I’m using could this be an issue? I’m not too sure how to get that email off as I’ve tried resetting it but still uses this unused email address
thanks
02-24-2023 05:24 AM
I have now deleted this email address but nope still not recording. I’m just at a loss with it
02-24-2023 06:55 AM
I'm not sure what you mean by "when I try to add doorbell, it’s on a different email". Have you been logging onto the Google Nest app or Google Home app with different emails? Are you using the same Google (gmail) account when logging onto the Google Nest app or Google Home app that you used to purchase your Nest Aware subscription?
If you go to the link below and click on your subscription, what Google Nest "home/structure" is shown? Is it the same Google Nest "home/structure" you're connected to in the Google Nest app or Google Home app?
https://store.google.com/subscriptions?hl=en-US
Did you check your doorbell in the Google Nest app or Google Home app as I suggested earlier, to see whether it shows your Nest Aware subscription?
02-24-2023 07:51 AM
I don’t have nest app. My doorbell will only work with google home. I’m not sure what you mean on home structure. I will get in contact with google cos I have tried everything
02-24-2023 07:57 AM
I didn't know which doorbell you had. Your Google "home/structure" is the name or nickname you assigned to your home when you first installed a Google Nest device. It displays at the top of the screen in the Google Home app. It also displays after the word "Preview" on the home.google.com website, and it is shown on your subscription on the Subscription Management link I provided above.
For Nest Aware questions, you could try the "Contact us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
02-24-2023 08:32 AM
Thank you. It’s very frustrating, as it was working perfectly until I got nest aware
02-28-2023 08:50 AM
03-03-2023 08:52 AM
Hi there,
I wanted to pop in and see how things are going. Thanks for filling out the form I sent, you should hear from support soon if you haven't already. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.
Best regards,
Brad