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Doorbell not showing notifications

Bella247
Community Member

I had to reset my doorbell because I needed a new router , now I don’t get notifications or history from my nest doorbell and only get a live feed .

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hi Bella247,

Thanks for reaching out and for sharing with us what you've done on your end. You're on the right track when you reset your Nest Doorbell to the factory default to connect to your new Wi-Fi router. To confirm, have you tried checking the notification settings of your Nest Doorbell through your Nest app or Google Home app? Also, did you re-add your Nest Doorbell to the same home structure like before? 

Keep us posted.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hello Bella247,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.
 
Regards,
Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, Emerson.

 

Best,

JT