07-01-2022 12:04 PM
Hello,
My doorbell is peeling. This doesn't look good. What could be done about it? Looks like a lot of people have the same issue w. door bells.
Thank you
07-01-2022 12:39 PM
I'm guessing that you have a Google Nest Hello Doorbell and NOT, as flagged in your post, the new Google Nest Doorbell (Battery).
With your post, there are now 298 threads about "peeling" Google Nest Hello Doorbells in this forum and 37 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--21 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both problems are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.
You could. of course, try contacting Google Nest Support at https://support.google.com/googlenest/gethelp?hl=en to see if they say anything different in your case.
In previous posts, I have suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded to this suggestion.
07-06-2022 10:00 AM
Hey there,
Thank you for your patience! Unfortunately, we do not process Warranty/Replacement Requests in these Community Forums. If you are seeking a replacement, please contact Support.
Best Regards,
Brad
07-11-2022 07:55 PM
Hey folks,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Thanks,
Archie
07-13-2022 03:16 PM
Hey folks,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie