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Nest Hello has pink tint on video

liquid573
Community Member

Hello, I've probably read every pre-existing thread about this issue and have tried all the recommended solutions to fix the problem. So, no need to recommend that I reset, factory reset, switch Night Vision from auto to manual or disconnect from power. It is under an eve, never in direct sunlight and has survived the Florida heat since November of 2019.

On March 12 of this year I switched from an Eero mesh system to a Nest mesh system. Upon doing so I had to reset a lot, if not all, of my smart devices to connect to the new network. Ever since, my Nest Hello has had a pinkish tint on the video feed. For clarification, I did have to remove it from the base to rescan the QR code. But, I did not disconnect it from the doorbell wiring.

Sometimes when manually switching Night Vision on and off, it causes the video feed to malfunction even more. In these instances, when Night Vision is on, the video is bright white and then switching it off causes the feed to mostly go black other than a few twinkling white spots.

The only thing I have found that works is lightly bumping the unit. Doing this will incrementally resolve the pinkish tint, but it will not completely get rid of it. I have yet to see an official fix for this from Google/Nest. Is there any such update to this known issue? 

 

Model: Nest Hello (wired)

Software: 4110054

I can provide the Serial no. and other information, if need be.

 

Thank you for any assistance you can provide.

5 REPLIES 5

Techno_Guide
Community Member

Although i've only seen this twice, once on a "hello" and once on the original "nest cam" (and i've installed many doorbells and camera's already at clients), this is due to the night vision mechanism that's stuck a bit.  Powering off and on might help, or try to switch night vision off in the app, this might trigger the night vision mechanism to disable again. (as it should)

If that doesn't work, please get in touch with the Google support team, they can assist you further and see if it can be replaced, if it's still under warranty.

Greetings, 

Nicolas
TechnoGuide.be
Belgium

liquid573
Community Member

Thanks. I'll try just switching it to off for a while and see if that fixes it. Thanks for the response. Pretty sure it's out of warranty. I bought in November of 2019.

Brad
Community Specialist
Community Specialist

Hey there,

 

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Best regards,

Brad

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Appreciate the help, Techno_Guide and Brad. I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie