Doorbell screen

[kyledyson2610]

Hi,

My doorbell camera has fallen off the mount and damaged the lens. Please could you advise how I can get the issue rectified?

[gmelanymelissa]

Hi @kyledyson2610,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell lens is broken because it fell off the mount. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Keep me posted.

Best regards,

Melany