Doorbell second gen no flashing blue light

[Coryn]

Neighbor dug up our fiber. In getting that sorted we got a new router.  So new network and new password. Tried everything to get it back online to no avail. Finally hit factory reset.  In set up I don’t get blue light, it goes directly to green. I removed the device from my account to set up as fresh but still never get blue light. I went back to the old nest app and it’s not connected there either. I don’t want to buy a new one as it thinks it’s connected to something. What else can I try?

[MplsCustomer]

@Coryn 

The 2nd gen Google Nest Doorbell cannot be set up in the Google Nest app.

It sounds like your doorbell did NOT get factory reset.

When you did the factory reset, did you depress the factory reset pin for at least 12 seconds until the status light blinked yellow 4 times with a countdown tone, followed by a steady solid yellow status light and then a confirmation tone, as described here (see the factory reset instructions, not the restart instructions)?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=2289530974795324765-NC#zippy=%2Cnest...

[Coryn]

Yes I got the blinking lights and tone and it went back to green light. 

[MplsCustomer]

@Coryn 

I'm just another customer, but I think that means it did NOT factory reset.

[gmelanymelissa]

Hi @Coryn,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell is not resetting properly and it doesn’t get a blue light. I appreciate your efforts in taking those steps before. I'm happy to help! 

To better understand the situation, I'd like to ask a few questions:

• What type of Nest Doorbell 2Gen do you have?
  • Is it wired or battery?
• When did the inconvenience start?

In the meantime, let's check a few things:

• Factory Reset your device: As you perform the reset. Please press the reset button until you hear a second countdown tone.
• Power Source: If you have a battery doorbell connect it to its original charger. For a wired device, make sure is plugged into a power while performing a factory reset.
• Set up: The app takes you through the steps. Follow these steps to set up your devices.
• Pairing: Ensure the doorbell is ready to connect. Visit our Help Center to learn more about Nest cameras and Doorbell lights.

@MplsCustomer, thanks for your help, that's a great resource for everyone!

Keep me posted.

Best regards,

Melany