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Doorbell video history

Rach2
Community Member

How can I get my doorbell history it only saves one day 

 

or has someone else possibly have access??

5 REPLIES 5

Rubes
Gold Product Expert
Gold Product Expert

Do you know if you are currently subscribed to the Nest Aware service? This subscription service will enable video history of various tiers.

EmptyNester
Gold Product Expert
Gold Product Expert

You need to subscribe to one of the NEST AWARE plans.  They are $6/month or $12/month.  

Note: Activating this will not bring back anything in the past.  It only records from the time you start the subscription

Here is the link to do that...

https://support.google.com/store/answer/9396337#zippy=,change-your-plan,switch-to-new-nest-aware

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for your help here, @Rubes and @EmptyNester

 

@Rach2  Here is a great link on how Nest Aware works and how to subscribe. In addition, here is a link on how to manage your subscription. 

 

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hey Rach2,

 

Checking in — we hope you've got the answer you're looking for. Let us know if you have more questions in mind.

 

Thanks for the help here, everyone!

 

Best,

JT 

aatienza
Community Specialist
Community Specialist

Hello there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, everyone.

 

Thanks,

Archie