Doorbell video not working when someone rings the doorbell

[Chriskat]

I have the google nest ecosystem with mesh Wi-Fi, doorbell camera, single cameras and thermostats. The doorbell camera works until someone actually rings the doorbell and then will no longer support video. Once they leave, I can go back and see recorded video but not when they are actually at the door (when I would want to see the video). I have factory reset my wifi, installed and uninstalled all cameras and thermostats on the system and still have had no success. I see in previous messages that this has been an issue for months. Is there a solution to this bug?

[JillG]

Hi Chriskat,

Still no real solution to the issue when the original Nest Hello is pressed the video stops and the doorbell resets. I also have this issue.

There are some users on those larger threads taking apart the Hello to "fix" but my workaround is to turn off the indoor chime in the Nest app's Hello settings. The doorbell can sound on my Google speakers.  I contacted Nest but nothing can be done as my Hello is out of warranty. 

Jill

[SteveT1]

Hi folks,

I appreciate the help @JillG. You can also try toggling Indoor chime on your Nest app settings. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Chriskat]

Why are you locking this thread when it is not resolved? wouldn't it be better served for google customers if issues remained opened until google provided an actual solution to the problem?

[Brad]

@Chriskat

We as Community Specialists are primarily here to moderate these Community Forums. Part of that role requires us to close and lock threads if there is limited, to no activity. It is not required for the issue to be resolved for the thread to be locked and closed. I understand that this process may be frustrating, but Community Specialists are still required via our title, to manage our communities this way.

Best Regards,

Brad. 

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.