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New Spectrum WiFi - Nest cameras won't connect

NancyFF
Community Member

I have a new Spectrum Modem and WiFi (separate).  I have successfully (easily) connected Ipads, Android phones, Smart TVs, wireless printers, and a Ring Doorbell to the new Router. 

I have four Nest indoor cameras and one outdoor which refuse to work with the new router.  I get error messages C225 and C325.  I have been working on this for the past four hours to no avail.  I see that others on these forums have had similar situations.  Has anyone been able to resolve this or do I now have $1K of paperweights?  TIA

18 REPLIES 18

JillG
Platinum Product Expert
Platinum Product Expert

Hi NancyFF,

See this Nest Help page for information about those 2 error codes. Troubleshoot Nest camera and doorbell setup messages - Google Nest Help

C225 ∙ C325

This can happen when you’re trying to connect to a hidden Wi-Fi network, and you entered the information manually. You may have picked an incorrect security type for your Wi-Fi network.

Troubleshooting
Note: If you’re not comfortable checking your network settings, contact the person or service provider who set up Wi-Fi in your home to do it for you.

Double check your Wi-Fi network’s security type. For example, this error may appear if your Wi-Fi network’s security type is WPA but you selected WEP during setup.
In the app, tap Try again. Re-enter your Wi-Fi information. When prompted, select the correct security type for your Wi-Fi network.
If you’re still having trouble, you can try temporarily un-hiding your Wi-Fi network so that your camera can find and connect to it automatically. Then, when you’re ready, you can hide your network again.

 

NancyFF
Community Member

JillG,

Thanks for your reply, but I have already been through that.  My router's security is WPA2 by default.  Network is not hidden.  I have had no problem connecting any of my other devices. This should have been a piece of cake too.  

Any other thoughts? Thanks in advance!

I am wondering if

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, JillG!

rwturner
Community Member

Brad - it is Robert with the same problem.  Do you know how to resolve it?

Error code C325

Brad
Community Specialist
Community Specialist

@rwturner

 

I would suggest following the information that @JillG has shared above. I think that would help explain the issue a bit better.

 

Best regards,

Brad.

JMagoo7
Community Member

I'm having a similar issue with my new spectrum router/wifi. I get the error code C104. I read the other thread but my router does not have the option to turn off 5G. It is ridiculous if Google does not have a fix for this. Please let us know how we can get our cameras reconnected. Thank you

 

NancyFF
Community Member

Thank you but that information did not help nor solve my problem.

rwturner
Community Member

Solved this yesterday.  Needed to buy a Google WiFi dual band router from Best Buy SKU6468004 and plug this into my Spectrum router so that i could now set up two networks in my home,  The camera is tied to the Google router so now we have a Google camera talking to a Google router and it is obviuosly a marriage made in heaven.  My Google router was a refurbished one and got it for US$55.00,  Problem solved,

NancyFF
Community Member

So you plugged the google router into one of the ethernet ports on the Spectrum router?  TIA

rwturner
Community Member

Yes

NancyFF
Community Member

Great! I've already placed my order. So happy I'll be able to use my Nest cameras again. Thank you rwturner!!!

JMagoo7
Community Member

Thank you all! I ordered a router as well - fingers crossed ! 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey folks. 

 

Not sure what to tell you about the Dropcam issue, maybe restart it or factory reset it and see if it works properly again. Also, verify that it is still connected to your account. I do not know anything about spectrum wifi, so I wouldn't be much help at all there. I'd suggest you check out the wifi forums \for more info.

 

Best regards,

Brad.

NancyFF
Community Member

My Google wifi arrived yesterday.  The Good News - I was able to connect my Nest outdoor camera that I purchased in 2021.  The Bad News - My indoor Dropcam indoor cameras that were purchased in 2014 would not connect.  Thank you to @rwturner  for all your help.

rwturner
Community Member

Glad it was of some help.  My outdoor camera was the one that I was addressing with this solution and am pleased that it worked for you as well.  

NancyFF
Community Member

If anyone has any luck with connecting their old Dropcams to the Spectrum wifi6 router, please let me know how you got them to work.  I am sad that such good cameras are now useless. TIA

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.