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Doorbell view

Shelpinkkeds
Community Member

My nest doorbell lost its wide angle view (I was actually able to see the time it happened). How to I get the original view back? Nothing in the settings had been changed.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

Did you by any chance inadvertently set "Enhance" on your doorbell, which "keeps your camera zoomed in all the time"? If so, you can cancel it by taping the screen once to bring up the camera controls and tapping Cancel Enhance (it's the icon with four tiny corners marked).

https://support.google.com/googlenest/answer/9251364?hl=en

View Recommended Answer in original post

I must have. The hard part was finding the enhance icon. That was the problem, I turned off enhance and I have the view I wanted. Thanks!

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

Did you by any chance inadvertently set "Enhance" on your doorbell, which "keeps your camera zoomed in all the time"? If so, you can cancel it by taping the screen once to bring up the camera controls and tapping Cancel Enhance (it's the icon with four tiny corners marked).

https://support.google.com/googlenest/answer/9251364?hl=en

I must have. The hard part was finding the enhance icon. That was the problem, I turned off enhance and I have the view I wanted. Thanks!

Jeff
Community Specialist
Community Specialist

Hey, Shelpinkkeds.

That's great news! Thanks for coming back and letting us know that you were able to get this working for you. I'm glad you were able to get it resolved. As we have our answer here, I'll go ahead and close up the thread. If you need anything else, please feel free to open a new discussion.

Thanks!

Jeff
Community Specialist
Community Specialist

Hi, Shelpinkkeds.
Sorry for the late response. Thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be. I just wanted to make sure that your issue is addressed.

  • Do you still need help with this issue?
  • What troubleshooting steps have you done thus far?

Please let me know if you need further assistance.
Thanks.

All good-thanks for the follow up!