Doorbell won’t connect to assisting device

[Jills]

I had to factory reset my doorbell because it was offline and would not reconnect. Now when I try to add it to the Nest app, I get error NC016, then NC014 that it cannot connect to assisting device (thermostat). I have restarted the router and modem, restarted my phone, deleted and reinstalled the app, disconnect the wired doorbell and plugged it in less than 1 foot away from the thermostat, reset the doorbell, tried adding it to Google Home (goes to Home Screen after it scans doorbell QR code).  Suggestions?

[EmptyNester]

If you search on this forum you will see other users have reported this exact same difficulty.   As I read thru it looks like some people have had success by using a different phone (Family member's or friends phone) to add back the camera. Make sure you use the correct login and password.  Once the camera is aded  then you can sign out and delete the app and go back to your phone and the camera should be there.  This has been a documented issue for many months and google has not provided a fix for it as of yet.

Let me know if this helps.  Your reply might help other people with the same issue.

Good luck

[Brad]

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thank you for all of your help on this thread, EmptyNester! 

Best regards,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad