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Filter choices

JeffAtlas
Community Member

I installed this doorbell a few days ago. There were 3 filter choices, "person", "motion" & "sound". Anybody know why the "person" choice disappeared and how to get it back? Thank you. 

3 REPLIES 3

EmptyNester
Gold Product Expert
Gold Product Expert

Hi JeffAtlas,  As best I can remember the PERSON option is on there if you have the Nest Aware subscription activated.  You typically get a 30 day free trial of it so maybe that has run out.  Also, I think you have opt-in even for the free trial.   You can check this by going into the google home app at the top level where you can see all the catagories and selection the GEAR (settings) icon.  Scroll down and select NEST AWARE.  It will tell you if you have it or not. There are (2) levels.  Nest Aware and Nest Aware Plus.  

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in to see how the conversation is going, as there's been a lapse in activity on this thread. Thank you for all your help on this one, @EmptyNester!

Best regards,
Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad