Doorbell won’t like up anymore

[StaceyJ]

Got a wired Nest Doorbell for Christmas in 2019. It has worked fine until yesterday when it didn’t restart after a power outage. Checked power to doorbell and it’s fine and pushed reset button for 10 seconds and camera doesn’t light up at all. Any suggestions? 

[Doorb1974]

Same except my doorbell is around 6 months old and won't factory reset

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Doorb1974]

Hi Brad,

Yes I need help please.  I have been unable to factory reset the doorbell (wired).  I've tried all the recommendations on your website and it does not start up. When connecting through the computer or to the power, the green light comes on and then nothing happens.

[Brad]

@Doorb1974

It sounds like you have a faulty device. I would suggest you reach out to Support for a replacement device.

Best regards,

Brad.

[James]

Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.
We hope you were able to get the help you need but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
James