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Doorbell won't save max video limit

SheriE40
Community Member

I'm trying to change the max video length to 2 minutes. I can click on the 2 minutes option but once I exit the tab it resets to 15 seconds, it won't save my selection. There is no save option to click on. How do I make my doorbell save the options I pick? 

1 REPLY 1

EmptyNester
Silver Product Expert
Silver Product Expert

Hello,  I'm an end user like you.  I have the older Nest Hello doorbell and it works differently but I looked in the documentation for you camera and I can't find an exact answer.  However I think what is going on is the battery cameras (especially when not plugged in to full time power) do everything they can to limit battery usage.  If you set it 2 minutes then I think the battery would run down very quickly.  As a trouble shooting step does it let you change it to any other times?  30 seconds? or 10 seconds?  I'm just wondering if those work correctly and it just doesn't like 2 minutes?