Nest Cam (battery) will not charge

[fireman23]

A few weeks ago my nest cam died, so like normal I took it down and plugged it in to charge. Like I have for the past 2 years with it. This time the camera is refusing to charge at all. I do not get the pulsing light saying that it's charging and no notifications saying that it is finished charging. I've tried 3 different outlets/plug/cord combinations without any success. I've tried letting it sit for about a week without charging and then plugging it back in without any success. 

Any suggestions? How can I get ahold of google to troubleshoot this?

[EmptyNester · Accepted solution]

Hello, I'm an end user like you.   I believe for this you will want to open a support ticket with Google and speak with a nest tech person.  Use this link (below) to open the ticket.  Once you enter the information you will be given the chance to escalate to a phone call.

Please return here and let us know how it went.

https://support.google.com/googlenest/gethelp

[alvargasjr]

havin' the same issue won't let me escalate says our of warranty.

[EmptyNester]

@alvargasjr  How far out of warranty is it?

[alvargasjr]

Sorry, looks like it expired I also identified the wrong device ists the Nest Video Doorbell. 

Name

Entryway doorbell

Serial Number

1B131GZD60KD56

Warranty expiration date

2022-12-9