Doorbell won't work

[stephh]

I posed before but forgot to reply and now it's closed. 

We recently installed a wired doorbell but the blue light will not stay on. We ended up buying a new chime as we thought that was the issue but the same thing is happening. 

Could it be the transformer? When you press the button on The nest doorbell the chime sometimes rings but it doesn't make the whole sound. Like it hardly goes off. We tried resetting it as well. 

[MplsCustomer]

@stephh 

Many customers in this forum (including us) have reported they needed to upgrade to a 16V 30VA transformer in order to get their doorbells to work or to chime, even though that's higher than Google Nest's stated minimum (https://support.google.com/googlenest/answer/9247132).

[stephh]

Ok thank you we will have to give that a try 

[zoeuvre]

Hi folks,

@stephh, thanks for reaching out to us, and I'm sorry to hear that you're having issues with your Nest Doorbell. I want to check if you've already followed the steps mentioned by MplsCustomer. If so, how does it go?

Thanks for your help, @MplsCustomer. 

Best,

Zoe 

[stephh]

We are awaiting the new transformer to arrive in the mail. So we have not been able to try yet. 

[zoeuvre]

Hi stephh, 

Thanks for keep me in the loop. I'll leave this thread open until you receive your new transformer. 

Regards,

Zoe

[stephh]

Put the new transformer in and it is still not holding the power?

Is it possible we got a bad unit? 

[zoeuvre]

Hi stephh, 

Thanks for getting back to us, and I appreciate you trying. Don't give up on us yet—we'd like to further check on this. Could you fill out this form and let me know once you're done?

Kind regards,

Zoe

[stephh]

I have filled it out 

[EdmondB]

Hey stephh, 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Regards,
Edmond