Drop Cam Replacement Offer

[Vincefont]

I received an email on April 7, 2023 and another email today informing me about my free Drop Cam replacement.  When I click on the link on either email, I get directed to the website to buy a Drop Cam and on the checkout page, I'm being charged $107.74.  I'm hesitant to press "confirm purchase" because a rebate wasn't applied.  There is an ability to add a promo code but there was no promo code on either email.  

[Obedv · Accepted solution]

Hi folks,

Apologies for the earlier confusion. If you are looking for additional information about the end of support for Dropcam, Dropcam Pro, and Nest Secure please visit our recent blog for more information.

Eligible customers were sent emails and in-app messages containing details about the offers available to them. If you did not receive an email or message, or if you are having trouble redeeming an offer, we are unable to assist further in the Nest Community. See below for the options depending on your situation.

For questions about Dropcam and Dropcam Pro, please reach out to our support team through the following page: https://goo.gle/31i1U5t 

If you’re having issues redeeming an offer for Nest Secure, please fill out this form. 

Kindly,

Obed

[Mackie77]

From Nest Protect just this morning.

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Safety Checkup is an easy way to verify that Google Nest Protect’s sensors, power, Wi-Fi connection, speaker, horn, and light ring are working. You can run a Safety Checkup with the Nest app for a 2nd generation Nest Protect, or press the Nest button on any Nest Protect

[Mackie77]

'Press the button'.  All 6 of mine are mounted on 12 foot ceilings. As if this is an alternative for the other aspects....

[Mackie77]

Official, as of 4/8/24, they are the most expensive $9 smoke detector in the market at the price of $119.  aka 'Bricks'

[Mackie77]

4/8/24. Now confirmed, =bricks

[Mackie77]

Confirmed. 4/8/24, you now have a number of 'bricks' supplied by Google. 

[Mackie77]

Forgot I bought 2 of these also.  Works with the 4/8 app.  Wonder how it does the following?

Nest Temperature Sensor- That Works with Nest Learning Thermostat and Nest Thermostat E - Smart Home, White

----

Control your Nest sensor in the Nest app; set a schedule and choose which room to prioritize when

[MplsCustomer]

@Mackie77 

Don't Nest Temperature Sensors work with the Nest Thermostat E and the 3rd gen Nest Learning Thermostat via the Google Nest app, and so would NOT be affected by the April 8, 2024 discontinuance of Nest Secure support?

[Mackie77]

They do operate with the Thermostats.  They communicate 'hot spots' in your home that are outside the reach of your thermostat.

- Yet you control the thermostat with the NEST app until someone tells me otherwise. 
- and....  the 'schedules' you can set up are only in the Nest App.

- 

[JPetrisin]

Just commenting for people confused by these threads. The Nest app is not going away. Your thermostat, cameras, thermal sensors, door locks, and smoke CO2 detectors will all still function with the app. The lost functionality is only related to the Nest Secure keypad and door/window sensors as far as I have gathered. Today is shut off day and my door chimes still work as well as the offline alarm function. There is just a label on the door sensors and Secure in the app to let you know they are unsupported. 

[Mackie77]

Are you saying 'only' the Nest Secure part of the app is going away.  Is that what you read?

[Mackie77]

You will not be able to use the Nest app to check the status of your Nest Secure, control your Nest Secure devices, or receive notifications from your alarm system

[Mackie77]

Reading between the lines.  For example Alexa can manage these without the Nest App ?  

The way I have it today is I defined them in Nest and that 'fed' Alexa.  I tested it by deleting them just from Nest. That killed the Alexa definition. FYI this this does not sound like a solution. 

[MplsCustomer]

@Mackie77 

Yes, as I read it, ONLY support for Nest Secure (and the older Dropcams) is ending Apri 8 2024.

We have multiple 1st gen Google Nest cameras and doorbells that work in the Google Nest app. Everything that I've seen indicates the Google Nest app will continue to work after April 8, 2024.

[Mackie77]

Seems if the answer was that simple Google might say that somewhere?  I hope you are right.

Google????

[Mackie77]

There is a Reddit 'assumption' just like yours.  

Nice to hear this from Google (as opposed to a peer of ours) as #1 and still does not address my slug of sensors and alarm aspects if true.  Net Secures are still being sold, see above. It would at least minimize the issues. Someone says the app will be bricked, guess they mean only part of the app will be bricked.  I want to hear it from Google. 

[Mackie77]

More guessing and assumptions ....  Google?

-----

The Nest app is being replaced with an updated Home app that has scrolling history in the near future.

The nest app will be around at least until April 2024 to support the secure & dropcam

[MplsCustomer]

@Mackie77 

I think the Google Nest app is going to be around a lot longer than that. Google Nest is currently offering users of the beta "Public Preview" version of the Google Home app to test out transferring our 1st gen cameras to that beta version of the Google Home app, and to transfer them back to the Google Nest app if it does not work.

There is still no option to even test out transferring 1st gen doorbells from the Google Nest app to the Google Home app. And Nest Protects still work only in the Google Nest app.

Google Nest has been stuck for more than two years halfway between the Google Nest app and the Google Home app. I think they'll be stuck there for quite awhile longer.

[Mackie77]

See my 'I tested the deletion' post below. Deleting them from Nest killed the Alexa monitor/control of Thermostats. 

[Mackie77]

Thus is even in your post...

Thermostat via the Google Nest app

Come on 'Google', give us a solution as to how to move forward on the above 9 or more issues.  Stop hiding in the shadows. 

[Bigjet]

You seem to have as good a handle on anyone in this group.  Have we gotten clear understanding of just what functionality will remain with Nest Secure after April 8?  Even without internet connectivity, with the Nest Guard still alert us, and will the Nest app advise of loss of sensing for entries protected by Nest Detect sensors?  It sounds to me that Google/Nest will be significantly liable to a Class Action Lawsuit.  I hope I’m not understanding  the real impact of these changes.

[VTXRider]

Good Posts Mackie77.  I, like you and all other Nest customers are severly frustrated with Google and the way they are treating their customers by "bricking" Nest Secure, as well as the extremely poor "Google Nest" products they are now selling, the increase in Nest Aware subscription pricing - just to drive customer off the Nest App, and the list goes on. Google continues to simply drive custonmers away to other vendors, of which there are many.   If only the founder of Nest would buy it back from Google!

[Stevemann113]

Sign me up for the Class Action Lawsuit. Google was thought to be big enough to support these types of systems. This is why I and others bought your product. I know you think that you (Google) are giving people ample time to change their systems, which will help you in the lawsuit. What corporate America  forgets is that people (Juries and Judges alike) hate when large companies take advantage of the working man/woman. In your email, you post 3 funny items.  1) You're disowning your product in April. 2) If wanted, you'll send people boxes w/postage so you can recycle items that "WE" bought. That's hilarious. 3) That you were willing to swap some equipment out. This was the funniest statement. Mainly because you made it so complicated no one could figure out what you were willing to swap out, what people were getting in return and how to use the new items and on what platform. I personally only have a 1700sq foot house. 3 Cams (including the duel spotlight w/cam), doorbell, thermostat, 2 smoke alarms (which I recently took down do the batteries draining in 6 weeks time) and 6 window sensors.  There is no way you were going to replace this stuff. Nor make it easy to do so.  I've got my stuff itemized w/pricing. Ready to send in to the class action suit. 

In addition, I'm laying out how much it's going to cost to replace these items and my time to do so. I'm thinking $2500 plus time and labor.  I'm ready to do this. LET's GO PEOPLE.

[KosA13]

Sign me in too…

I have few things here in Norway too

[Bigjet]

I believe all of my Nest components are linked via Bluetooth, and internet connectivity is not required for Nest Detect, smoke detectors, or thermostats to function through Nest Guard.  The only functionality that will be lost is any communication requiring the 'net.  Otherwise, the alarm will still function between Nest Detectors and Nest Guard, on the home level.  If you're not at home, no alerting, camera viewing, or thermostat control will be functional.  If I'm mistaken, please let me know.  Thanks.

[smksat12]

I, too, am interested in a fuller understanding of what aspects will still work after April 8th and what aspects will no longer function.  And I'm also furious with Google for pulling the pin, because there is no system out there with as much functionality as Nest, nor with a better interface.

So when Nest Secure leaves the Nest app in April, that presumably means I will no longer be able to turn the News Guard alarm off remotely via the Nest app.  Only people with fobs or passcodes who are actually within reach of the Nest Guard will be able to turn the alarm on or off?  And only people within earshot of the alarm will know that it's going off?  Is that correct (apart from the fact that if I left my Indoor Nest Cam running in a browser 24/7 I could remotely monitor the room for the sound of an alarm going off, but then not be able to turn it off remotely?)

Will the Nest Detects continue to work with the Nest Guard, providing the Guard with information if there's motion in the home?

Will I still be able to see my Nest Cams and my Nest Doorbell Cams in the Nest App?  Will I still be able to use the microphone to communicate with people within camera range over the app?

And what will this new Google Home app do? At the moment, there's no functionality via Google Home to turn the alarm off?  And presumably it's not being added.  But why are they still selling the Nest Secure Starter Pack (reduced for $69.99 at Amazon at the moment) if the main device will no longer be available in any app?

None of Google's comms on this has made any sense, and I'm waiting for April 9th to see where I stand.  I've tried the ADT self-starter kit, and basically it's a non-starter for anyone Nest Cams, Nest Doorbells or...basically...anything beyond a very simple alarm system.

[PaninoC]

I've manually armed our Nest Secure tonight. It's the first time without any app support. Other than the convenience and being able to manage settings, seems to be working fine. 

I went through all my settings in detail before the 8th. 

I'll keep it as long as it works.

[jusrnephdoc]

Mackie77, I see that you were VERY proactive, given that you made this post last December. I did something akin to what you did (temporarily disconnecting my home Wi-Fi network from the Internet) and discovered that at least for 10-15 minutes, I could still receive alerts about the status of my Nest Detect portal monitors on my iPhone. However, at about that time, messages arrived on my phone announcing that those portal monitors had all gone "offline." What that means to me is that the security infrastructure does not REQUIRE communication with Google's servers.

What happened April 8 surprised me. I'm in the US, on Mountain time. Mid-afternoon that day, in my Nest app messages appeared stating that my Nest Detects had all gone offline. Now, 2 days later, their pre-April 8 status still is detailed in the "History" section obtainable on the "Security" page in the Nest App, but otherwise their's NO information available as to their very existence.

Similarly (although I'm not sure exactly when this happened) things changed on my Nest Guard. The "Message" LED at 6 o'clock on the Guard's numeric keypad illuminated amber, and when pressed it announced that the Nest Guard was offline. However, when it did so, the house was actually in a "perimeter armed" state, and when I pressed the button at 12 o'clock that is blue when the house is armed, it confirmed that and asked me to enter my password. When I did so, the Guard changed to disarmed status. Even more surprising, when I pressed the button at 12 o'clock again, the synthesized voice announce that the Nest Guard was offline, but a few seconds later the 12 o'clock button's LED turned blue, indicating perimeter arming. That amazed me, so I went to one of my armed portals and opened it. The Nest Guard issued its two-tone warning, AND its synthesized voice correctly identified the fault location, AND the Guard began its countdown, at the end of which it wailed its very loud alarm.

So, Google has NOT killed our systems in the manner it threatened. It's just prevented our devices from talking to each other locally over the Nest App and remotely over the internet. I suspect the latter might require episodic communication with remote servers, but the fact that my Guard and Detects could still communicate with my phone within my LAN for several minutes when I did my pre-April 8 experiment suggests that SOME of that local functionality COULD be restored.

I participated stridently in several discussions about the April 8 attack before it happened, and I contacted at least 3 consumer advocacy law firms, none of which seemed interested in representing us in a class action. Someone mentioned then that one reason for that lack of interest is that such suits seek compensation for damages, and that until April 8 none of us had actually been damaged. Now we have been, AND we have evidence that the devices themselves are still capable of talking to one another and protecting our homes.

Even better (for us), the difficulty that users have experienced connecting their el-cheapo $480 "systems" (2 portal detectors replacing systems that may have included DOZENS previously) to ADT servers perhaps even strengthens our cases, because only has Google interfered with the ability of our systems to function locally, the pitiful nature of its "offer" to its customers is exposed by their initial suboptimal performance.

There were many contributors to this thread after the flurry of posts on December 22-23. I hope this post-April 8 response reaches enough of them who've not yet torn their Nest Detects off their window and doorframes to stimulate some critical mass of customers to contact attorneys they know about the possibility of a class action lawsuit because now we HAVE been damaged, and we have evidence that those damages were willful, predatory, and, critically important, UNNECESSARY.

[Unico]

I spend so much money on Google products and feel that they should have just left Nest secure alone even if they stopped updating it it was working perfectly fine I had over 12 sensors that are worth 50 bucks a piece and here they are just offering 200 bucks and find a new security system which isn't fair at all just leave it on without updating and we could care less

[jusrnephdoc]

I agree–partially. Actually, I'm a bit surprised at what happened once Google broadcast its digital "poisoned pill' message on April 8. Some time in the afternoon, all my Nest Detects informed me in the Nest App that they were offline, my Nest Guard issued a similar alert (and its amber (6 0'clock on its keyboard) message LED illuminated.

BUT (and this is a VERY consequential "but" the LED on that keyboard at 12 o'clock remained BLUE, indicating that my house was STILL locally protected by perimeter arming.

Curious, I went to one of my Nest-Dected doors and opened it. The familiar two-tone warning sounded, and the synthesized voice from the Guard "CPU" announced the fault in my house's armor AND its location. So, what we've all lost is actually LESS than what Google told us its attack would produce. Our devices STILL communicate over whatever protocol was originally used for that purpose. No, the guard doesn't report such changes over Wi-Fi to our mobile devices or routers, but the truth is that this non-supported suite of devices STILL has functionality.

Much earlier in this discussion, someone pointed out that one reason we could not initiate a class action against Google was that up until April 8 we actually had not been damaged. Now, however, our case might be stronger.  The route Google has taken to force us into spending money with its partner ADT has NOT killed our systems. It's made it slightly more inconvenient to use them (I can't protect the front door from my bedroom anymore), and we no longer get messages over the internet about changes in the house's security status, but I'll wager many Nest customers never subscribed to any remote monitoring, and as of now if someone breaks into my house it's likely one of my very friendly neighbors will hear the Nest Guard wailing and CALL me.

I'm not so naive as to believe we can compel Google to continue to produce Nest Detect devices, but if there's still a "Don't Be Evil" branding anywhere on its self-promotion, I think a stronger case can be made now that the company had an obligation to be honest in what its action on April 8 would do. Could the remedy sought in a class action be as simple as releasing the code that permits the system's CPU (Secure or Guard) to message our routers? I don't know whether that could enable volunteers to code routines that would restore our ability to use the Nest App to arm and disarm our homes, or repurpose Nest Detects to different roles at new home addresses or different locations in the same home, or even something as simple as adding spare Nest Detects to our local infrastructures, but I now see a glimmer of hope that perhaps we have SOME leverage.

Comments?

[Jonny3]

Tengo muchos problemas para que alguien de Google me ayude realmente, sigo esperando que alguien de soporte tenga la atención de atender mi caso, mis cámaras dropcam dejaron de funcionar, tengo un código de promoción pero ya no responden mis correos, tengo 8 años pagando el servicio de Nest Aware y no soy digno de que me atiendan. No soy alguien que merezca atención aún por mis años como suscriptor y 13 cámaras compradas. Por favor, que alguien me atienda. 

[MplsCustomer]

Google Nest Community Specialists:

Will you help this customer with replacements for their Dropcams?

[LKn1]

My 4 Dtopcam Pros are now dead. I understand that they are not supported. I see on here talk of replacement offers, but I get nowhere when I try to follow the links. Is there anything I can do to get my video back?

[MplsCustomer]

@LKn1 

You should have received a replacement offer via email a year ago if you qualify; see this post from a year ago:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Jayne212]

Hi,

This is a follow up on this disabled thread:

‘Nest camera showing in google home app but not in nest app’. 

Yesterday was the last day dropcam cameras were supported on Nest/google.

google offered 50% on the first camera, basically telling customers to buy almost a full new set of cameras if they have more than one (why? Why won’t you just replace our cameras for an equivalent product, why do we need to buy a new product? We already have good ones we bought from you🤔).

I have this subscription for 10 yrs.I bought the cameras because I use the nest app for thermostats and fire detection. 

Just installed it, and learned you can only use it with google home app. Again- you won’t believe it- the new nest camera DOES NOT work with the nest app… 🤦🏻‍♀️

also - have you seen the google home app? It’s ugly and terrible. Missing functionality (please look for the previous thread from 2022 on this topic. I added the name. Apparently 2yrs is not enough time to add these features.).

what a mistake to buy these new cameras. I should have switched to a different service and forget about it. 

If the community managers are still monitoring this forum- I’d like to add my Nest cameras to my Nest App. And have the web acess+ clipping capabilities. 

So disappointing. 

[Mare57]

I agree. I like the format better in the Nest cam app than in the Google app. Also do not like that I can not save clips. 

[Ale_]

Hi,

I'm still able to lock and unlocking it, even after today's deadline. I'm happy about that, because the security system, even if not remotely accessible, should continue working. 

Now I have a new challenge: I would like to change is the countdown delay between when one of the sensors triggers and when the alarm starts sounding w/o the Google Home App, which shows Secure as disabled. 

Thanks

[JCR26]

Hello, as of April 8th, my 4 DropCam Pro stop working because they will no longer get support.

Nest is offering me, only ONE Nest Cam offer, valid until May 7, 2024, to get 2 Nest cameras for the price of 1.

Is it feasible to get an extra offer on top of that one, I really need to replace my 4 older DropCams, I had them for 10 years, I really want to stay with Nest, I like the quality of the cameras, but could not afford to get them at their original price.

Please consider my request.

Kindly, Julio Rivera

[mdr2]

This is just a user forum and the folks and Nest to read this.    You may want to make your request here as it will go directly to Nest...

https://support.google.com/googlenest/gethelp

[Paul33]

We have a disabled Dropcam Pro that we need to replace. Our other 5 Nest cams continue to operate. What do you suggest as a replacement for our disabled Dropcam Pro?

[BenGooged]

Should get a new nest cam for free.  They killed your dropcam so they owe you that. It’s a promotional code to check out with. Keep in mind though you can’t use the new 2 gen cameras with the nest app anymore, apparently ever again, they want everyone to go to their sh!t Google Home app. It completely sucks compared to nest app.