Drop Cam Replacement Offer

[Vincefont]

I received an email on April 7, 2023 and another email today informing me about my free Drop Cam replacement.  When I click on the link on either email, I get directed to the website to buy a Drop Cam and on the checkout page, I'm being charged $107.74.  I'm hesitant to press "confirm purchase" because a rebate wasn't applied.  There is an ability to add a promo code but there was no promo code on either email.  

[Obedv · Accepted solution]

Hi folks,

Apologies for the earlier confusion. If you are looking for additional information about the end of support for Dropcam, Dropcam Pro, and Nest Secure please visit our recent blog for more information.

Eligible customers were sent emails and in-app messages containing details about the offers available to them. If you did not receive an email or message, or if you are having trouble redeeming an offer, we are unable to assist further in the Nest Community. See below for the options depending on your situation.

For questions about Dropcam and Dropcam Pro, please reach out to our support team through the following page: https://goo.gle/31i1U5t 

If you’re having issues redeeming an offer for Nest Secure, please fill out this form. 

Kindly,

Obed

[MplsCustomer · Accepted solution]

@Paul33 

You could try contacting Support about whether you qualify for a replacement. I think that you had to have your Dropcam on an active Nest Aware subscription in April 2023 when they announced they were dropping support for Dropcams:

https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Paul33]

Very helpful! Thank you!

[Yavuz]

Hi there,

I have 7 dropcams and 2 nestcams at home, they are all working properly.

Now that you stopped supporting dropcams, what will I do with these 7 cams I was using, what are you proposing?

Thanks

Yavuz

[Izzoms]

Who do I email about the drop cam pro replacement? 

[620-724-0436]

I haven’t rec’d anything. No forms for my 2 replacement cameras.