02-18-2024 09:37 AM
I have a Dropcam Gen1 and it was working fine in the Nest App. We changed cable providers and am not able to connect back to WIFI.
The Google rep asked me to remove the camera from the Nest app and mentioned we would be able to add it back and then subsequently told me that the camera is outdated and can no longer supported.
I tried connecting via the computer and issue seems to be WPA vs WPA2. (not sure though)
Is there a workaround or a software update for Dropcam gen1. Its unfortunate that Google will buy small companies like Dropcam/ Nest and not support it any longer 😞
Any tips would be appreciated
02-18-2024 11:18 AM
Google Nest does not make it easy to change Wi-Fi settings for cameras and doorbells. That's why their first recommendation is to set the network name (SSID) and password on a new router/modem to the same values used on your old router/modem. (That's what we did when we got a new router/modem, and we didn't have to do anything with our Google Nest cameras and doorbells.)
For some older Google Nest cameras and doorbells you can go to Settings | Home info | Home Wi-Fi help in the Google Nest app; if you have this option and your Dropcam is listed, you SHOULD be able to select Start | Update settings to update your camera's Wi-Fi settings (https://support.google.com/googlenest/answer/9223711?hl=en&sjid=16512504569667942426-NC#zippy=%2Cuse...).
If that's not possible, then you need to do a factory reset, but since the Dropcam, like the 1st gen Nest Cam Indoor and Nest Cam Outdoor, does not have a factory reset button, the only way to do a factory reset is to remove it from the Google Nest app while you are still on your old Wi-Fi network and your camera is still online (https://support.google.com/googlenest/answer/9252162?hl=en&sjid=16512504569667942426-NC#zippy=%2Cnes...).
Google Nest announced last April that it is discontinuing support for Dropcams on April 8, 2024 (https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nes...). Customers whose Dropcams were on a Nest Aware subscription for the month preceding the announcement were supposed to get a replacement offer.
02-21-2024 04:08 AM
Thank you for the response.
since I was asked by google customer rep to remove the camera from the Nest app I no longer have and not able to add it back.
Additionally never received the email with the redemption offer. I have a dropcam pro as well and was able to reconnect.
BTW, the customer reps are terrible, from technical know how standpoint.
Any tips to resolve will be appreciated!
02-21-2024 02:41 PM
Hello everyone,
@stam, thanks for reaching out here in the Community. Please share your case ID here so that we can take a closer look at what happened.
I appreciate the help, MplsCustomer.
Regards,
Emerson