01-21-2022 06:19 PM
I have dropcam (2014) won't install
I am using MAC Pro MACOS 11.6.2
Camera is seen by finder, when I click on the install program, nothing happens.
Have tried to re-set camera, nothing happens
How do I install ?
Thanks
Answered! Go to the Recommended Answer.
02-03-2022 10:23 PM
Thanks Steve
02-03-2022 10:21 PM
Hi there,
We hear you. USB setup does not work on MacOS 10.15 or higher.
If you are using a Dropcam Pro, you can continue setup using the Nest app. If you are on Dropcam HD, I would suggest using a lower MacOs or a different computer for setup.
Hope this helps.
Regards,
Steve
02-03-2022 10:23 PM
Thanks Steve
02-03-2022 11:00 PM
Hi AML1618.
It's a pleasure.
Best,
Steve
02-07-2022 05:52 PM
Hi AML1618.
Thanks for the update. Have you tried installing using both the Nest app and by using a different computer? Did you get an error code?
If so, you can check this article on how to Troubleshoot Nest camera and doorbell setup messages.
Best,
Steve
02-03-2022 11:09 PM
wont install... says Dropcam Pro cannot be added to my account
02-15-2022 12:17 PM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
02-21-2022 10:52 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
02-22-2022 11:03 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.