cancel
Showing results for 
Search instead for 
Did you mean: 

Dropcam Pro installation

AML1618
Community Member

I have dropcam (2014) won't install

I am using MAC Pro MACOS 11.6.2

Camera is seen by finder,  when I click on the install program,  nothing happens.

Have tried to re-set camera,  nothing happens

How do I install ?

Thanks

 

1 ACCEPTED SOLUTION

AML1618
Community Member
8 REPLIES 8

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We hear you. USB setup does not work on MacOS 10.15 or higher. 

 

If you are using a Dropcam Pro, you can continue setup using the Nest app. If you are on Dropcam HD, I would suggest using a lower MacOs or a different computer for setup.

 

Hope this helps. 

 

Regards,

Steve

AML1618
Community Member

Thanks Steve

SteveT1
Community Specialist
Community Specialist

Hi AML1618.

 

It's a pleasure. 

 

Best,

Steve

SteveT1
Community Specialist
Community Specialist

Hi AML1618.

 

Thanks for the update. Have you tried installing using both the Nest app and by using a different computer? Did you get an error code?

 

If so, you can check this article on how to Troubleshoot Nest camera and doorbell setup messages.

 

Best,

Steve

AML1618
Community Member

wont install...  says Dropcam Pro cannot be added to my account

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.