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Duplicate notification from Battery Doorbell on iPhone

laurabee
Community Member

I am getting duplicate notifications from activity on my battery doorbell to my iPhone. I get duplicates on my Apple Watch, and duplicate Siri notifications when using my AirPods. Is there a way to change this?

5 REPLIES 5

Brad
Community Specialist
Community Specialist

Hi there, 

I apologize for my late response, and thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. You should be able to edit how you want to receive notifications on each device, and you can change them there. Be default, they will go to all available devices connected to your doorbell. 

Best regards, 
Brad

laurabee
Community Member

Hi Brad, and thanks for you reply. I've looked all through the notifications settings and just can't figure out what is causing me to get two for each event on my phone and watch.

Brad
Community Specialist
Community Specialist

@laurabee

 

Do you happen to have more than one Google account linked by chance? That could be the cause of the double notifications. You can try these steps:

 

  1. Verify the device’s Date and Time settings are correct and automatically set.
  2. Confirm that the Nest or Google Home app has permissions to use the phone's location.
  3. Check the Google Play Store for Nest or Google Home app updates.
  4. Check and install any available Android OS updates.
  5. Test if the issue persists on both Wi-Fi and cellular data, if available.
  6. Force quit the app.
  7. Clear cache and storage.
  8. Log back into the Nest or Google Home app.
  9. Uninstall the Nest or Google Home app.
  10. Power cycle the device.
  11. Reinstall the Nest or Google Home app from the Google Play Store.
  12. Reset app preferences.

Best regards,

Brad

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I want to make sure you're all good — how did the steps go?
 

Thanks for the help here, Brad.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT