Error: "Couldn't turn on" when trying to "Add Zone" in Nest Cam (Outdoor)

[KW2]

Hi All,

My camera is fine, but the app simply wont let me "Add Zone". I keeping getting the message "Couldn't turn on". I saw a similar post which suggested to have "Video Recording" turn on, which I've already done (I can view the event history).

I've tried restarting / restore to factory settings, nothing works.

thanks in advance!

KW

[Brad]

Hi there,

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Which app are you trying to use to add a zone? Have you tried the Nest Web App? I would suggest trying the web app if the mobile app isn't working for you.

Best regards,
Brad

[janthadeus]

Hey KW2,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate your help here, Brad.

Thanks,

JT

[KW2]

Hi thanks for the help! I was using Google home app. The issue is resolved , I think it might have been the Wi-Fi connection, placed a Wi-Fi extender and seems to work fine now. Thanks!

[janthadeus]

Hello there,

You're welcome, that's awesome! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT