Extreme Video Lag on Google Home

[IK1]

I setup Google Nest Cams across at my place with a doorbell only to find out that it's literally unusable due to the extreme lag. The doorbell and the outdoor cams all have the same issue. I am running IOS 16.5 on an iPhone 11 Pro. Internet at home is fast and stable. 

Does anyone how to resolve this?

[EmersonB]

Hello IK1,

Thanks for reaching out here in the Community. To confirm, how far are your Nest Cameras and Nest Doorbell from your Wifi router? What are the troubleshooting steps you've done so far? Try restarting your Nest Cameras, Nest Doorbell and Wifi router. Let us know how it goes.

Regards,

Emerson

[EmersonB]

Hi IK1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Thanks,
Emerson

[EmersonB]

Hey IK1,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson

[IK1]

The router is around 30-40 ft from the farthest camera. I have restarted the router several times but it doesn't get fixed. The google home app seems to work fine on my wife's android phone.

[Lance_L]

Hi IK1,

I’m sorry for the delay. Thanks for getting back to us. Let's try these troubleshooting steps below:

1. Go to your iPhone's Settings > General > Date and Time.
2. Tap Set Automatically > toggle it off, and then turn it back on.
3. Make sure that the timezone, date, and time are correct.
4. Next, go back to iPhone Settings > Privacy > Location Services > Nest.
5. Confirm that the Google Home app has permission to use the phone's location.
6. Check the Apple Store for Google Home app updates.
7. Check for any available iOS updates.

If the issue persists, uninstall the Google Home app from the iPhone, restart the phone, and then reinstall the app from the Apple App Store.

Let me know if that works.

Thanks for the help, Emerson.

Best, 

Lance

[Lance_L]

Hello IK1,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Lance_L]

Hey IK1,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns, as I will be locking this thread after 24 hours.

Cheers,

Lance

[IK1]

Tried all the steps and it does not make a difference. 

[Lance_L]

Hi IK1,

We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Best,

Lance

[IK1]

Thanks Lance. Done. 

[Lance_L]

Hey IK1,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Lance