Factory restart and a green light- no blue or white light.

[MarisB]

I tried all the steps in the support guide so I finally had to delete the doorbell from my app.  Tried reinstalling it but no blue or white light will appear on the button but a solid green light on top. 

Any ideas as I tried everything and read all the post. 
Frustrating!!!! 

[EmersonB]

Hi MarisB,

Thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. Let's see what we can do here. To confirm, do you have the wired or battery Nest Doorbell? In case you have the battery type, you may follow the steps below:

To reset:

1. Locate the reset pinhole on the back of your Nest Doorbell.
   Tip: The reset pin on your Nest Doorbell (battery) is located below the USB port on the back of the doorbell.
2. Insert and hold the pin (you can use an unfolded paperclip or a thumbtack):
   • At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   • At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Doorbell will restore to its factory settings.
4. After the factory reset, your Nest Doorbell will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device Confirm.

To learn more, you may visit our public article about “Restart or factory reset Nest camera or doorbell”.

Looking forward to your response.

Regards,

Emerson

[mpettit]

I am also having this issue. The device simply won't factory reset. It will give a white light while pressing the reset button, but no matter how long I hold the button it won't factory reset. After resetting I get a green light and a solid ring light but the device still won't function.

[zoeuvre]

Hi mpettit, 

Thanks for posting here, and I'm sorry to hear about the situation.

Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
 

Best,

Zoe 

[zoeuvre]

Hi there, 

We've received your form; thanks for filling it out. Please keep an eye on your email, as someone from our team will reach out to you to assist you more. If you have questions or concerns in the future, feel free to start a new thread, and we'll be happy to help.
 

Regards,

Zoe