Familiar Face Detection Stopped Recognizing me

[Merashjr]

The last time Familiar Face Detection recognized me was in July. I am constantly around the cameras, it picks everyone else up. Google Home still says "Mike seen" but no new photos of myself populate in the app. I am not deceased, nor am I a ghost I think. Any ideas ?

[sicsacol]

Hi @Merashjr,

Thanks for posting in the community. I understand you're experiencing difficulties using the Familiar Face Detection feature on your Nest Cameras because it hasn't recognized you for some time since you're only getting notifications, but no new photos are being added to your profile in the Google Home app, even though it is still working and recognizing everyone else. I appreciate the information you've shared. I'd be more than glad to assist you with this. To better assist you, I have some questions for you:

• Are you experiencing this familiar face detection issue with all your Nest Cameras?
• Did you check the familiar face detection settings in the Google Home app?
• Are you running the latest version of the Google Home app?

Please let me know the answer to these questions.

Cheers,
Jonathan