Familiar Faces not showing under Nest Aware tab when viewing via browser (home.nest.com)

[gcrackaaa]

When I access the Nest Hello Doorbell settings via the home.nest.com browser, I see a blue button under the nest aware tab labeled "Nest Aware". Upon clicking, it explains the features of Nest Aware in detail but doesn't allow me to access them. At the bottom there is another blue button labeled "Manage subscription" which promptly redirects me to my "Subscriptions" page displaying that I'm currently paying for Nest Aware with an upcoming renewal on 3/19/2024. Is there a reason i'm unable to access the Familiar Face functionality (like on the phone app)?

[EdmondB]

Hello gcrackaaa,
 

Thanks for posting here in the Community. The familiar face detection option is only available through the Nest or Google Home apps.
 

Our team is working hard to deliver the best experience for our users. I'd suggest you submit feedback about it; here's how. Keep an eye on the Google Nest Community page for any updates.
 

Let me know if you have more questions.
 

Thanks
Edmond

[EdmondB]

Hey gcrackaaa, 

Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Best,
Edmond