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Find setup code for installed camera

benshepley
Community Member

I seem to have to set up my camera quite often, sometimes the app just forgets other times support tells me to remove and add or I need to change the members of household. My outside camera is fixed outside my house and needs leaders to reach. There should be a way to find the setup code for a device that's already installed. 

4 REPLIES 4

Rubes
Gold Product Expert
Gold Product Expert

If this is the outdoor camera released in 2021, then the QR code is found on a sticker affixed to the lens of the camera. If that sticker was thrown away during set up, then the setup key must be used which is located on the bottom of the camera.

If you’re going to use the setup key, I recommend taking a photo of it for future reference. 

aatienza
Community Specialist
Community Specialist

Hey benshepley,

 

Appreciate the help, Rubes. I'm dropping by to ensure if everything is covered here. Hope that sheds some light on the issue.


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey benshepley,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey benshepley,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie