First Gen Nest wired outdoor cameras - where is the factory reset button?

[LDougher]

I've lost the feed to both of my cameras and Nest Thermo in Nest app.  Not sure why but it has happened.  I started with Google home to and my google account to bring things back to working.  Nest Thermostat worked fine and is working on Google home and Nest app.  

Cameras not so much.  They continue to say they are connected to an account.  I don't have another account.  I tried to do the factory re-set but can't find the place to do the reset.  I'm 1st generation wired nest camera.  There is a small hole in the front below the camera, not sure that is it.  There are a series of holes on the back near the wire, that is the speaker.  Where else is there a re-set button to perform a factory reset?  What else can I do that will over ride the "connected to another account" issue?  Thank you for your help. 

[MplsCustomer]

@LDougher 

"There is no factory reset button on Nest Cam Indoor, Nest Cam Outdoor, or Dropcam. To reset one of these cameras, simply remove it from your account."

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=7082246795857255205-NA#zippy=%2Cnest...

However, this has to be done while the camera is still accessible in the Google Nest app.

I would suggest that you try contacting Support, starting with the link below, so you can explain your situation better. I don't know what you mean by "lost the feed to both of my cameras" or using the Google Home app would help with 1st gen Google Nest cameras.

https://support.google.com/googlenest/gethelp

[LDougher]

I appreciate your response and will go through the steps.  Just to know there is no re-set button is extremely helpful.  

My comment about "lost the feed" is that I've never had the cameras not be on the app to view.  If I've lost power or internet, they always manage to re-appear on the Nest app and work fine.  This is the first time all three devices are completely gone from the app.  

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you were able to proceed with the troubleshooting steps. Please let us know how it goes. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[LDougher]

Jenelyn,

Thank you for reaching out.  I did try everything imaginable with trouble shooting.  I accessed the google live chat for cameras which we ended up going through every email address that I have and my husband and not one of the email addresses is attached to the cameras.  We have owned the cameras since purchase years ago and we can't remember which email address we used to set them up.  Whatever email address is attached to the account we obviously don't use anymore.  

Right now I'm still getting the issue that the "cameras are connected to another account".  Essentially we are dead in the water at this point.  I'm not sure what else to do.   Any other options to try would be greatly appreciated.  Thank you again, Leslie

[Lance_L]

Hi LDougher,

Thanks for posting — I'm chiming in to ensure you've got the answer you're looking for.

Let's try the steps below:

1. Unplug the camera(s).
2. Wait at least 48 hours (2 days).
3. Before the pairing process, change the Wi-Fi network SSID.
   Important: These steps disconnect any devices that are currently connected to the Wi-Fi network.
4. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
5. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
6. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

I appreciate the help, MplsCustomer and Jenelyn_O.

Best,

Lance

[EmersonB]

Hey everyone,

@LDougher, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps we're suggesting? We'd be glad to hear from you.

Thanks for answering, Lance, MplsCustomer and Jenelyn.

Regards, 
Emerson

[LDougher]

Thank you all for the great information.  I haven't tried the changing of the SSID because I"m afraid I will do something wrong and shut down everything I've got hooked on my network and I'm running a business so time is of the essence.  I'm going to try adding a Guest access to the Wifi and see if the cameras will connect to the guest account first.  If that fails, I have another wifi on my property and I'm going to physically move the cameras to the other wifi and try connecting to another wifi.  They have been unplugged for weeks, so that should be good there.  Thank you again for keeping in touch with this process.  

[Lance_L]

Hello LDougher,

That sounds like a plan. Let me know how it goes.

I appreciate the help, MplsCustomer, Jenelyn_O., and EmersonB.

Cheers,

Lance

[LDougher]

Good morning Lance,

I took the old nest camera to another wifi and tried to connect it.  The error messages were C119 and it never was able to connect.  I tried restarting the wifi, unplugging camera, and anything else I could try and still nothing worked.  

At least I wasn't receiving the error message that the camera was hooked to another account.  Do you have any other suggestions to try and get these cameras to work?  

Thank you again for your help and time. 

[Lance_L]

Hey LDougher,

Thanks for getting back to me. An error code C119 means your camera had trouble connecting to Wi-Fi.

Let’s try the troubleshooting steps below:

1. Quit the Nest app.
2. Unplug your modem and router. You may have one device that’s a combination modem and router, or they may be separate devices. If they’re separate devices, unplug both.
3. Wait for 30 seconds, then plug your modem and router back in.
4. Your modem and router will start. Wait a couple of minutes or until steady power and connection lights appear. It may also have a quickly flashing data light on the device(s).
5. Check that your home Wi-Fi network is connected to the internet and that the connection is working as expected. If other devices can’t connect to the internet, you’ll need to contact your internet service provider to restore service.

• On a computer
• Use a computer to visit a web page like https://goo.gle/2K5DhQB and make sure it loads properly.
  On a phone,
  1. Turn on Airplane Mode on your phone, then turn on Wi-Fi on your device while Airplane Mode is on.
  2. Allow your device to connect to the home Wi-Fi network, then try to visit a web page like https://goo.gle/2K5DhQB to check if it loads properly.
  3. When you’re done testing, turn Airplane Mode off.

1. Unplug your camera. Wait 10 seconds, then plug it back in.
2. Make sure your phone’s Wi-Fi is turned on and that it’s connected to the same Wi-Fi network.
3. Open the app again and set up your Nest Cam on your phone (or on your computer).

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello LDougher,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[Lance_L]

Hi LDougher,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Cheers,

Lance

[LDougher]

Lance,

Thank you for your response.  I've been out of the area to try the fix that is suggested.  I should be able to do it in the next couple of weeks.  

[Lance_L]

Hey LDougher,

I appreciate the update. I will keep this thread open for you. Please let me know if you have any other questions.

Best,

Lance

[Lance_L]

Hello LDougher,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Regards,

Lance

[EmersonB]

Hello folks,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson