google home door bell

[mgsmith53]

Had this door bell for about a year. It is wired to the house door bell. The battery went dead. I charged the battery and put it back up. I can't talk to the person at the door bell on my phone but can hear them and the inside house door bell is inop. The camera works. 

[EmersonB]

Hello mgsmith53,

Thanks for reaching out here in the Community. To know more about this issue, I’d like to confirm, does the issue occur on multiple mobile devices? Is the audio issue persistent or intermittent? If intermittent, how often does it happen? What’s the Wi-Fi signal strength on the mobile device?

Give these steps a try:

1. Verify that the customer is using the talk and listen feature correctly.
2. Check the Google Home app or Nest app permissions:
   • For Android users: Go to the phone’s Settings Apps Google Home or Nest Permissions, and make sure Microphone is enabled.
   • For iOS users: Go to the device’s Settings Google Home or Nest Permission, and make sure Microphone is enabled.
3. Test if the device’s microphone is working.
4. Open the default voice recorder app or any other app that uses your device’s microphone and test the device’s microphone on the app.
5. Check if the device is connected to a Bluetooth device that may be serving as the microphone.

Hit this link for more information and let us know how it goes.

Regards,

Emerson

[EmersonB]

Hi mgsmith53,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
 
Best,
Emerson

[EmersonB]

Hey mgsmith53,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,

Emerson