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Floodlight battery dead, 4 mo outside of warranty, now garbage

Community Member

Just spent an hour on the chat support about this.  Apparently, even though the unit is wired in, the battery needs to charge for the camera to work.  The warranty is for one year, and when this happens beyond the warranty, Google will not do anything.  Appears to be planned obsolescence.  

A couple of months ago I started getting a "low battery" warning on my floodlight cam.  Was surprised to see that, but I was also surprised to see that this is a common problem.  Once the battery dies, the unit is useless.  I was told by Google support that there are no replacement parts or options for units beyond the warranty period.  

The floodlight works fine, but the camera is basically a $400 ornament.  Bit of a waste.




Is your floodlight camera wired correctly, such that it is always receiving an electrical current?

I'm asking because we've had a battery camera, plugged in, for 18 months. Our camera is the same camera used in the floodlight camera. Our camera is always "Live" and online, and our battery has always remained charged. We have to unplug the camera to check the battery level (otherwise Settings | Battery shows only "Plugged in" with an infinity symbol), and the battery is always between 77% and 100%. (It's currently at 100%.)

The floodlight camera should always be running on household current, and should just be keeping the battery charged automatically. It SHOULD never be running on battery power unless it is wired incorrectly or you've turned off the circuit for your floodlight camera.

After a couple of days away, I came back and the light was on and the thing was working again.  I did a factory reset and added the camera to my google home setup again.  It is working fine now. 

Nobody on the help desk could help me figure things out and I spent about an hour with them  in total.  The power was always on (the floodlight was working), but the camera was running on battery power for some reason.  Now, the battery is showing the infinity symbol again.  Weird. 

Community Specialist
Community Specialist

Hi folks,


Perfect! We appreciate your efforts here. As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Thanks for the help here, MplsCustomer!