Floodlight camera - camera works, lights do not

[Mosesmalone]

We had an electrician install a wired nest floodlight camera in the spot of a former floodlight. The camera works but the light do not. We’ve tried the following:

-ensure the camera is just running on battery

-factory reset on device

-remove device from app, re add device

-get a whole brand new nest cam floodlight, same issue. 

any other ideas on what it could be ? 

[rjcm]

We have the exact same situation. Electrician wired two camera floodlights into two old floodlight fixtures. One of them works with no issues, the other had the floodlight function disappear in the home app within days of install. I tried to uninstall/reinstall in the app multiple times, reset power to the fixture, etc. with no success. Then a few days ago the floodlight showed back up in the home app, but disappeared again a day or so later. The floodlight works and still turns on when there is motion in the yard, etc. A few days after the brief return and disappearance of the light we started getting low/dead battery warnings for the camera and we had to turn it off. Hoping to get some support from Google to determine if there is an installation issue or hardware issue (seems like hardware based on a search of this forum).

[aatienza]

Hey there,

Mosesmalone, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you tell us how's your Nest Cam with Floodlight powered? Are you getting any error messages while setting it up? Also, check your Nest Cam with Floodlight settings to see if that helps. Here's the link.

rjcm, to confirm, have you reached our support team? If so, do you have a case ID so I can take a closer look?

Thanks,

Archie

[aatienza]

Hello there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[AbigailF]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi