Doorbell Connected to another account

[Kjwise]

My doorbell is no longer connected to my app.  I’ve tried to reset and factory reset it but it keeps saying that it is connected to another app and needs to be removed. Any ideas?

[aatienza]

Hey Kjwise,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. When did it start happening? Did you make any changes to your doorbell settings? What's the status light of your Nest Doorbell? Check out this link on how to Remove a product from your account.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[AbigailF]

Hi Kjwise,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi