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Nest Playback on PC

SharazMir
Community Member
I am struggling with my Nest installation, I have a wired Nest Indoor Camera (Gen 1), Wired Doorbell, and Wired Outdoor (not IQ).  I am starting to experience intermittency on connectivity to all cameras, there has been no change in Wi-Fi, in fact I have cable internet upgraded to 250Mps as well as Mesh Wi-Fi, all has been working fine. 

My biggest issue is that the Nest connectivity through a PC, although shows the history, it does not play it anymore through Google Chrome, Edge, Firefox nor Opera.  Everything is up to date, however I just have a blue spinning wheel.

I have two Nest account sites, and both sites have the same playback issue.
Screenshot 2022-12-16 161318.jpg
 

All camera's have been hard re-set, and re-installed into the app, still same problem.  It has worked in the past, but now, both historical and Live playback doesn't work?  I have historical timelines, Zone markers appear, but no playback?

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. Are you making sure that you're accessing the correct site to view your cameras on a computer? If so, have you tried to unplug and reconnect all of your cameras manually? Please let me know. 

Best regards, 
Brad

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@SharazMir It's us again. How's it going with your Nest Camera? To confirm, have you tried checking it using your web browser from your mobile phone? You may also try using a different mobile device with their own web browsers. Try restarting your WiFi router as well. Let us know how it goes.

 

I appreciate the help Brad.

 

Regards,
Emerson

AbigailF
Community Specialist
Community Specialist

Hey SharazMir,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Thanks,
Abi