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Google Nest doorbell wired 2nd generation unable to dismount

AtownBill
Community Member

the doorbell mounts into the saddle with two tabs in the saddle and the mount clicks in place.  I need to separate the doorbell from the saddle so I can check the wiring because even though the doorbell rings the chime doorbell does not connect to my phone.  I can't see or hear anything other than the chime.

5 REPLIES 5

shjin404
Community Member

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you need any further assistance with this thread. The video link that MplsCustomer sent should explain how to remove the device from the mounting hardware. Please let me know if you need further assistance. 

 

Best regards,

Brad

AtownBill
Community Member

Brad, thank you for checking in.  I still need all the assistance I can get.  I have two issues

1.  the doorbell doesn't connect to anything except the chime, which it rings.  No images and no talking.

2.  I may have made an error in wiring but I cannot dismount the doorbell from the base:  there is no set screw and no apparent way to dismount.

Brad
Community Specialist
Community Specialist

@AtownBill

 

Have you reached out to support regarding this inquiry? If not, please fill out this form, and a higher tier of support will reach out to you with next steps.

 

Best regards,

Brad

AbigailF
Community Specialist
Community Specialist

Hey AtownBill, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Abi