the doorbell mounts into the saddle with two tabs in the saddle and the mount clicks in place. I need to separate the doorbell from the saddle so I can check the wiring because even though the doorbell rings the chime doorbell does not connect to my phone. I can't see or hear anything other than the chime.
Just checking in to see if you need any further assistance with this thread. The video link that MplsCustomer sent should explain how to remove the device from the mounting hardware. Please let me know if you need further assistance.
Brad, thank you for checking in. I still need all the assistance I can get. I have two issues
1. the doorbell doesn't connect to anything except the chime, which it rings. No images and no talking.
2. I may have made an error in wiring but I cannot dismount the doorbell from the base: there is no set screw and no apparent way to dismount.
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