Floodlight camera won't reconnect

[Kennpetri]

For the last two years we have had best cameras at the front and rear of the house. After a recent power outage the rear floodlight camera will not reconnect to the network. I have reset it so that the tones play and the blue connecting light pulses. I've gone through the steps to contact it, including putting in the last six characters of unit's ID. The home app just says connecting for a few minutes then it fails. Again this unit has worked for years. Now it's just a floodlight. This is becoming a massive waste of time. Please help. I've already read all the relevant forum posts I could find and have restarted the router, etc. Everything is Google in our network. Really disappointed. 

[MplsCustomer]

@Kennpetri 

I don't know why your camera did not reconnect after the power outage. With our older Google Nest Outdoor Cameras, we usually have to unplug them for a minute to get them back online, but that doesn't apply to the newer battery cameras.

Was your power off long enough for the battery to drain on your camera? We have one battery camera, but the couple of brief power outages we've had did NOT drain the battery, so the camera remained online.

When you did the factory reset, were you doing this?

Press and hold the button:

At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.
At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you'll hear a confirmation tone.

Release the button. Your camera will restore to its factory settings.
After the factory reset, your camera will appear as “Offline” in the app until you remove it.
To remove it from the app, open the app, tap on the device, then tap Settings Nest settings icon Remove device Confirm.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=5882578818046574227-NA#zippy=%2Cnest...

[Lance_L]

Hello Kennpetri,

Thanks for posting in our Community. I’m sorry to hear you’re having issues with the Nest camera. Let’s check it out.

Follow the steps below to set up your device in the Home app.
 

1. Check for any Android system updates on your mobile device.
2. Uninstall the Google Home app.
3. Restart the phone or tablet.
4. Reinstall the Google Home or Nest app.
5. Save any video history on the device, if any. Follow this guide.
6. Unmount the device, and then locate the reset pinhole on the back of the device.
7. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you’ll hear a confirmation tone.
8. Release the button. Your device will restore to its factory settings.
9. After the factory reset, your device will appear as "offline" in the app until you remove it. Also, the status should be pulsing blue. If not, start over from step 2.
10. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm. (Skip this if it's already done.)
11. Make sure the phone is connected to the same Wi-Fi network (or mobile hotspot, if available) as the selected network for the Nest device.
12. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
13. Cellular data should be turned off.
14. Start adding the device back to the Google Home app.

Here’s a handy guide to help you install the Nest Cam with Floodlight.

Let me know how it goes.

I appreciate your help, MplsCustomer.

Best,

Lance