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Nest Hello peeling

romillah
Community Member

Hello All - Does anyone know if Google will replace a peeling doorbell?

 

PXL_20230902_142827203~2.jpg

4 REPLIES 4

David_K
Diamond Product Expert
Diamond Product Expert

Google typically doesn't offer a replacement if it's no longer under warranty, unfortunately. That said, you're welcome to contact the Google Nest support team who can check your warranty status and confirm.

I have seen a number of users workaround this using things such as silicone cases/covers available on Amazon and other online retailers.

MplsCustomer
Bronze
Bronze

@romillah 

We covered two of ours with $10 silicone "skins" that cover everything except the lens, button, and infrared lights. They cover the peeling shards, and the doorbells still work.

romillah
Community Member

Thank you both for your input.

Lance_L
Community Specialist
Community Specialist

Hello everyone,

@romillah, Thanks for reaching out to our Community. I’m sorry to hear that you’re having issues with the Nest doorbell. I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

 

Keep me posted.

 

I appreciate your help, David_K, and MplsCustomer.

 

Best,

Lance