Floodlight missing!

[gadgettr1]

I have several Nest camera floodlights. Two work perfectly, one has the floodlight icon missing completely now. What needs to be done to fix this? Is there a software update or does it need to be replaced (it is a pretty new unit)?

Charles Drayton

[EmersonB]

Hello gadgettr1,

Thanks for reaching out here in the Community and for sharing with us your concern. To know more about this, I'd like to know if you're referring to the floodlight settings icon from your Google Home app? Try reinstalling your Google Home app and your Nest Camera with floodlight. Let us know how it goes.

Best,

Emerson

[gadgettr1]

Can you list the exact steps needed for this? Will I lose the 4 other cameras I have setup when doing this (including two working floodlight cameras)???

[janthadeus]

Hey there,
 

Checking in — did you get a chance to try the suggested steps provided by Emerson? If so, how did it go? Let us know if you need more help.

I appreciate the help, Emerson.

Thanks,

JT

[gadgettr1]

I have not removed the complete app yet (was away). And I’m worried I will lose the 4 other working cameras when doing that. Including two actually working floodlight cameras. Can you list the exact steps needed so I won’t lose my other cameras?

[EmersonB]

Hi everyone,

@gadgettr1 thanks for getting back to us. Uninstalling and reinstalling your Google Home app will not affect your working Nest Cameras. Those Nest Cameras are linked to your account and not to the app. That's the same concept when you try to install the Google Home app to your other mobile phone and sign in using your same email address. To confirm, are you referring to the steps on how to uninstall and reinstall your Google Home app? In case you're referring to reinstalling your Nest Camera, you may follow the steps below:

1. Locate the reset button on the back of your Nest Camera.

• Tip: The reset button on your Nest Camera is located on the back of the camera head.
• Press and hold the button:

1. At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
2. At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.
3. Release the button. Your Nest Camera will restore to its factory settings.
4. After the factory reset, your camera will appear as “Offline” in the app until you remove it.
5. To remove it from the app, open your app, tap on the device, then tap Settings> Remove device>  Confirm.
6. Remember that after the reset, all of your recorded history will get removed.
7. Hit this link for more information about resetting your Nest Camera.

Looking forward to your response.

Thanks for following up, JT.

Regards,

Emerson

[EmersonB]

Hello gadgettr1,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Best,
Emerson

[gadgettr1]

I've done the steps suggested... several times and I still have no floodlight control (I no longer have the floodlight icon in the Google Home app).

Charles

[janthadeus]

Hey there,

We appreciate your efforts here. Let’s dig deeper into this — could you check if you have multiple home structures?

Here’s how:

1. At the top corner of your Google Home app home screen, tap the drop down beside the home name .
2. Tap the home you want to switch to.
3. You’ll be taken back to the app home screen where you can find the Nest products you have in the home you’ve selected.

Keep us posted.

Thanks,

JT

[gadgettr1]

• Nope, just the one. I took a screenshot but not sure how to upload it here.

Charles Drayton

[janthadeus]

Hi there,
 

I’m sorry for the delay. Could you drag and drop the screenshot to this thread?
 

Thanks,

JT

[janthadeus]

Hey there,

How's it going? Still need our help?

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT