Floodlight not showing up in Google Hub

[LarryBerry]

I purchased two Floodlight cameras: one for the front and one for the back.  

My front floodlight camera works perfectly (both floodlight and cam apps appear in google hub), but my back one only has the cam app.  The floodlight still works with motion for 30 sec, but I am unable to manually control the floodlight with the app.

I have tried 1. removing the app from my phone and re-installing and 2. factory reset button (about 20 sec until the camera chimed) on the back of the camera and reinstall the app.  Nothing worked.  

Any thoughts?  Thank you. 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[hahnch]

Brad, I am having the same issue here. I saw two threads where there’s no resolution. I have 2 Nest cams with floodlights. Only one of the floodlights shows up in the app. I’ve re installed the camera twice.  Is there a fix for this?  Thanks. 

[LarryBerry]

My issue has not resolved.  I wish google store had a physical location. 

[GarrettDS]

Hey there,
Sorry for the late response, just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[LarryBerry]

I've factory reset about 10 times, but I still cannot get the Flood Light and the "battery to the camera would run out" even though it's hardwired.  

[LarryBerry]

The camera is showing up on the google hub, BUT NOT THE FLOODLIGHT.  

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.

Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Rgould102584]

Same issue. Shows up in Home app as a(battery) cam but not a floodlight.