Free replacement camera

[danaw007]

Drop Cam Replacement Offer

I received an email on 2/29/2024 today informing me about my free Drop Cam replacement. When I click on the link on either email, I get directed to the website to buy a Drop Cam and on the checkout page, I'm being charged $107.7...

[zoeuvre]

Hi danaw007, 

Uh-oh! I'm sorry to hear that you got charged for your Dropcam replacement. Have you received any promotional code for the replacement offer by any chance? 

Keep us posted.

Best,

Zoe

[OSM]

Same story here. I received my email on Feb 29th, clicked through the link for the free replacement. A valid credit card was required and now that account has been charged. How can I get a refund? Thanks.

[Obedv · Accepted solution]

Hi folks, 

I'm sorry you have been charged for this Dropcam's promotion. You can contact us on this form to be able to get a solution to this inconvenience. Below, you can see the steps for contacting Google Support. 

1. Go to https://goo.gle/3ie15Ae.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

Best Regards,

Obed

[72Bonnie]

I was charged for free nestcam replacement offer as well. The links you provided do not reflect anything relevant. 

[72Bonnie]

I recieved the same email for free nestcam wired replacement for older nest aware camera. Upon checkout I was charged $106.99.

Promotion NOT applied at checkout. How do I get refunded?