Front doorbell camera not saving videos per my monthly subscription

[Bob54]

Front doorbell camera not saving videos as my contract states 

[MplsCustomer]

@Bob54 

Is your front doorbell in the same Google Nest "home/structure" and on the same Google Account as your subscription?

If you go to Settings | Subscriptions | Nest Aware in the Google Home app, what does it show?

If you go to your doorbell in the Google Home app and go to Settings | Video | Video History, which option is checked?